Returns

 

Return Policy

You have the right to return goods ordered from MyKinta web shop within 14 days of receipt.

Items must be unused and in original state. If possible, please return the goods in the original packaging.

Costs of return are for your own expense. Please see the shipping cost overview for an indication of the cost.

 

Refund

As soon as we have received the returned goods, the purchase amount will be paid back to you. The purchase amount will be credited to you via the original mode of payment.

We only reimburse the shipping costs if the entire order is returned.

We will deduct the cost of return shipment from the refund.


Exchange a Product

If you want to exchange a product, you will need to return it to us within 14 days of receipt and place a new order.


Damaged or Incorrect Product

If you have received a damaged or incorrect product, please contact us by e-mail at [email protected] within 2 days of receipt. Please include a photo of the damaged or wrong product and your order number. We will contact you and advise on how to proceed.

 

Return Procedure

You can use our online return handling service to return goods.

  1. Fill in the tracking number and your postal code.
  2. Fill in your address and the reason why you want to return the item.
  3. Download the return label.
  4. Drop the parcel off at a service point.